Shipping Policy – Haute Garments

Thank you for shopping at Haute Garments. We are dedicated to delivering your carefully selected pieces from the iconic French fashion house – presented on hautegarments.com – in perfect condition and as quickly as possible. This Shipping Policy explains everything you need to know about how we prepare, protect, and dispatch your order. Please read it carefully before completing your purchase.

1. Order Processing Time

Once you place an order on hautegarments.com, we begin preparing it immediately. All orders go through a thorough verification and quality check. Our team inspects every item for authenticity, original tags, packaging integrity, and any possible defects before packing.

Most orders are processed within the time frame stated on our website during checkout. Please note that processing times may vary during weekends, public holidays, or seasonal sale events. If we anticipate any significant delay, we will notify you using the contact details you provided at checkout.

2. Shipping Destinations

We ship to a wide range of destinations worldwide. During the checkout process on hautegarments.com, you will be able to see whether we deliver to your specific location. Some remote areas or countries with strict customs regulations may not be serviceable. If your location is not listed, we regret that we cannot complete the order at this time.

3. Shipping Carriers and Methods

We partner with reputable, fully tracked courier services to ensure your package arrives safely and on time. The exact carrier may vary depending on your destination, package weight, and the total value of your order. Available shipping methods (such as standard, expedited, or express) will be shown at checkout, along with estimated delivery windows for each option.

All shipments from hautegarments.com are fully traceable. Once your order leaves our facility, you will receive a unique tracking number. You can use this number on the carrier’s website or through your order history on hautegarments.com to monitor your package in real time.

4. Packaging

Every item from Haute Garments is packed with the utmost care. We use protective materials appropriate for the product – garment bags for delicate fabrics, padded envelopes for accessories, and sturdy boxes for footwear or larger items. Original brand packaging, dust bags, and hang tags are always included unless otherwise noted on the product page. Our packaging is designed to prevent damage during transit while remaining as eco‑friendly as possible.

5. Shipping Restrictions

Some products available on hautegarments.com may be subject to shipping restrictions due to their nature (e.g., leather goods, items containing restricted materials, or products with special licensing requirements). Additionally, certain carriers have weight or size limits. If your order contains a restricted item for your selected destination, we will contact you to discuss alternatives or cancel that portion of the order with a full refund.

We do not ship to P.O. boxes or APO/FPO addresses for security and tracking reasons. Please provide a physical street address at checkout.

6. Customs, Duties, and Taxes

For international orders, your package may be subject to import duties, customs fees, and local taxes imposed by the destination country. These charges are entirely the responsibility of the recipient. Haute Garments has no control over these fees, nor can we predict what they might be. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information before placing an order.

Please note that we are required by law to declare the full value of the merchandise on all international shipments. We cannot mark items as “gifts” or lower the declared value. If you refuse to pay customs duties and the package is returned to us, we will refund the product cost minus any return shipping and restocking fees incurred.

7. Lost or Stolen Packages

Once a package has been handed over to the carrier and is marked as “delivered” by the tracking system, Haute Garments is not responsible for lost or stolen packages. However, we want to help. If your tracking shows “delivered” but you have not received your order, please first check with neighbors, building management, or any secure delivery location specified in your shipping address. If the package remains missing, contact the carrier directly using your tracking number. We will cooperate with any investigation and provide proof of shipment or other documentation as needed.

8. Damaged in Transit

We take every precaution to pack your items securely, but accidents can happen. If your order arrives with visible damage to the outer box or the product itself, please do not discard any packaging. Take clear photos showing the damage to both the shipping box and the item. Then contact us as soon as possible. We will review the case and work with the carrier to resolve the issue according to our return and refund policies.

9. Incorrect or Incomplete Address

You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us because the address you provided was incorrect, incomplete, or illegible, we will contact you. You may be required to pay for reshipment. If you notice a mistake immediately after placing your order, contact us right away. We will try to correct the address before the order is dispatched, but we cannot guarantee changes once processing has begun.

10. Split Shipments

If you order multiple items, they may occasionally be shipped separately. This can happen when items come from different fulfillment locations or have different sizes or weights. You will receive separate tracking numbers for each shipment. There is no additional charge for split shipments unless you selected a premium shipping method that cannot be applied to a partial order – in which case we will notify you in advance.

11. Delivery Delays

While we strive to meet all estimated delivery times, actual delivery dates are not guaranteed. Delays may occur due to weather, carrier issues, customs inspections, public holidays, or other events beyond our control. Haute Garments is not liable for any losses or inconveniences caused by such delays. We will, however, do our best to keep you informed. If your tracking has not updated for an unusually long period, please contact us and we will open an inquiry with the carrier.

12. Contact Information

For any questions regarding shipping – including tracking inquiries, address changes, or damaged deliveries – please use the contact form on hautegarments.com. Our customer care team will respond as quickly as possible. When writing, please include your order number and any relevant details so we can assist you efficiently.

13. Changes to This Shipping Policy

Haute Garments reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting to hautegarments.com. We encourage you to review this page periodically, especially before placing an order.

14. Acceptance of Terms

By placing an order on hautegarments.com, you acknowledge that you have read, understood, and agreed to this entire Shipping Policy. If you do not agree with any part of this policy, please do not proceed with your purchase.

Thank you for choosing Haute Garments. We are honored to deliver the spirit of Parisian rock‑chic fashion to your door, safely and reliably.